Support

Need a hand with one of our games, found a bug, have a billing question, or want to reach us about something else? Email us and we'll help.

01Help us help you faster

When you write in about a specific game, including a few details gets you a quicker, more useful reply:

• The game's name (for example, "Arrow Links", "Tic Tac Paw", or "Pawmazeing").
• Your device model and operating system version.
• A description of what happened, and what you expected instead. A screenshot helps.
• If it's about a purchase: what you bought, roughly when, and the order number from your Google Play receipt (it starts with "GPA").
• If it's about Tic Tac Paw or Pawmazeing progress or leaderboards: your display name.

02Progress & sign-in

Our games save your progress to the cloud when you're signed in with Google Play Games. To get your progress back after reinstalling or on a new phone, sign in with the same Google Play Games profile you used before. In Pawmazeing, your recovery code (in Settings, Account) also brings your progress back without signing in; keep it private. If progress is still missing, email us with the details above and we'll look into it.

03Purchases & billing

In-app purchases are processed by the app store you downloaded the game from (for example, the Google Play Store). For refunds and billing history, you may also be able to use the store's own purchase and refund tools. If a purchase didn't arrive, first restart the game while connected to the internet and signed in to the same Google account you paid with. If something is still wrong, email us and we'll do our best to make it right.

04Tic Tac Paw

• Display names are shown on leaderboards and must follow our naming rules. If your name was reset, it broke a rule or was reported; choose a new one in the game.
• Remove Ads turns off ads between matches. Rewarded ads stay available because they are always your choice.
• Privacy choices, including consent for personalized ads, are in the game's Settings.
• Delete account is in the game's Settings. See Tic Tac Paw help for more.

05Pawmazeing

• Display names are shown on leaderboards and in the Paw Cup, and must follow our naming rules. If your name was reset, it broke a rule or was reported; choose a new one in the game.
• Remove Ads turns off ads between mazes. Rewarded ads stay available because they are always your choice.
• Analytics and privacy choices, including consent for personalized ads, are in the game's Settings.
• Delete account is in the game's Settings, under Account. See Pawmazeing help for more.

06Privacy & your data

To learn what we collect and how we handle it, see our Privacy Policy. To request deletion of your data, see Account & Data Deletion.