Account & Data Deletion

This page explains how to request deletion of your data, and any optional account, associated with games and apps published by Apollo Immersive Studios, LLC, including Arrow Links.

01How to request deletion

To request deletion of your data, email us at the address below from the email associated with your request:

Please include the following so we can locate and verify your data:

• The name of the App (for example, "Arrow Links").
• The platform you played on (for example, Android / Google Play).
• If you used an optional sign-in, the sign-in method (for example, Google) and the associated email or identifier.
• Any in-game name or player identifier you can share, if available.

We may ask for additional information to verify that the request is genuinely yours before we delete any data, to protect against unauthorized deletion.

02What gets deleted

When we process a verified deletion request, we will delete or anonymize the data associated with you that we control, which may include:

• Optional account identifiers (where you used a sign-in).
• Cloud-saved game progress and related game data tied to your account or installation.
• Support correspondence tied to your request, once it is no longer needed to resolve your matter.
• Analytics identifiers associated with you, to the extent they can be linked to you and deleted from the services we use.

03What may be retained

Some information may be retained after a deletion request where we are permitted or required to keep it, for example:

• Records we must keep to comply with legal, tax, accounting, or regulatory obligations (such as records of purchases, which are also held by the app store).
• Information needed to detect or prevent fraud, abuse, or security incidents.
• Aggregated or de-identified data that can no longer be linked to you.

Purchase and transaction records held by the app store you used (for example, Google Play) are controlled by that store and are subject to its own policies; you may need to contact the store directly regarding those records.

04Deleting local data yourself

Much of our games' data is stored only on your device. You can remove that local data at any time by clearing the App's storage in your device settings, or by uninstalling the App. Note that uninstalling removes local data but does not, by itself, delete any data held in cloud services, for that, use the request process above.

05Timing

We will acknowledge your request and process it within a reasonable period, and in any case within the timeframes required by applicable law. We will let you know once your request has been completed.

06More information

For more detail on what we collect and how we handle it, see our Privacy Policy. If you have any questions about deletion, contact us at apolloadmin@apolloimmersive.com.